Starways AI is dedicated to building safe, helpful, and transparent AI systems. This Privacy Policy explains how we collect, use, disclose, and process your personal data when you interact with our website, use our AI chat interface, or access our services as a consumer ("Services").
1. Collection of Personal Data
We collect the following categories of personal data:
Personal Data You Provide Directly
- Identity and Contact Data: Name and email address provided during account registration.
- Payment Information: If you subscribe to premium tiers, we collect billing details through our third-party payment processors. We do not store your complete credit card information on our servers.
- Inputs and Outputs: We collect the text or files you provide ("Inputs") and the responses generated by our models ("Outputs").
- Feedback: Any ratings (thumbs up/down) or detailed feedback you provide regarding the performance of our Services.
Personal Data Collected Automatically
- Technical Information: IP address, device type, operating system, browser version, and general device location (if permitted).
- Usage Data: Log files, timestamps of access, features used, session duration, and troubleshooting information to identify and fix errors.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and personalize your experience. You can control cookie settings through your browser.
Training Data: Starways AI may use Inputs and Outputs to train and improve our models. This allows our systems to become more accurate, helpful, and safer over time. If you prefer your data not be used for training, you can opt out in your account settings.
2. How We Use Your Data
We use your personal data to:
- Provide, maintain, and improve the Starways AI Services.
- Process your transactions and manage your subscriptions.
- Communicate with you regarding updates, new features, security alerts, and customer support.
- Improve our AI models and conduct AI safety research.
- Detect and prevent fraud, abuse, security incidents, or violations of our Usage Policy.
- Comply with legal obligations and protect our legal rights.
- Analyze usage patterns to enhance user experience and develop new features.
3. Disclosure of Personal Data
We do not sell your personal data to third parties. We may share your data with:
- Service Providers: Third-party vendors that help us with cloud hosting, payment processing, email notifications, analytics, and customer support. These providers are contractually obligated to protect your data.
- Legal Authorities: When required by law, court order, or governmental request, or when necessary to protect the safety of our users and the public.
- Corporate Affiliates: Companies within the Starways AI corporate group for internal business purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
4. Data Retention
We retain your personal data for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account Data: Retained until you delete your account or request deletion.
- Conversation History: Retained as per your account settings or until you delete specific conversations.
- Training Data: Once anonymized and used for model training, this data may be retained indefinitely to maintain model performance.
- Legal Compliance: Some data may be retained longer to comply with legal, regulatory, or contractual obligations.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Deletion: Request that we delete your account and associated data, subject to certain legal exceptions.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Portability: Request a copy of your data in a structured, machine-readable format.
- Right to Opt-Out: Opt out of having your data used for model training through your account settings.
- Right to Object: Object to certain processing activities, such as direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at legal@starwaysai.com. We will respond to your request within 30 days.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. International Data Transfers
Starways AI is headquartered in Mumbai, India. Your personal data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: legal@starwaysai.com